Below you will find our general sales and shipping information and FAQ. Select a specific topic from those listed below or simply scroll down the page to read it all!

  > Placing Your Order
  > Choosing Currencies
  > Accepted Payment Methods
  > Postage and Shipping Charges
  > Taxes and Customs
  > Returns and Exchanges Policy
  > Privacy Policy
  > Online Product Representation
  > Q: Do you have a printed catalogue?
  > Q: Do you wholesale your products?
  > Q: Do you or will you sell any other products by these artists?

Accepted Payment Methods  [Back to Top]
Credit Cards ~ Credit card payments through this site are processed with PayPal's secure system, which means that they are processed instantly, and the credit card details are never in our possession. You do not need to be a member of Paypal to pay through this option. Select "Payment via Paypal” during checkout.
Paypal ~ Those with a Paypal account may opt to pay with available funds in their Paypal account through the same option as credit card payments. Select “Payment via Paypal” during checkout.

Cheques or Money Orders ~ WITHIN AUSTRALIA ONLY. Due to high bank fees for foreign cheques, only Australian customers may pay with this option. Select “Cheque/Money Order (Australia only) during checkout. Once this option is selected, you will be given the address to mail to (which is the same as the address on the contact page). Cheques or money orders should be made out to Kirstin Mills. Payments must be received and cleared before your order is shipped.
Direct Bank Deposit ~ WITHIN AUSTRALIA ONLY. After your order has been placed you will be sent an email with details for depositing to our accounts. Select “Bank Deposit (AU Only) during checkout. Payments must be received and cleared before your order is shipped.

Postage and Shipping Charges  [Back to Top]
Shipping charges are based on the weight of items in your order and can be viewed and calculated in the shopping cart before paying for and finalising your order. Fairy Inspirations is an Australian company, and all orders are filled and shipped from Australia. Orders are generally filled and shipped within 1-3 business days of the order and payment being received. Australian customers may choose between Regular Post (1-7 day delivery), or Express Post (next day delivery to certain zones). International customers may choose Standard International Air Mail (delivery within 6-10 business days), or International Express Courier (delivery within 2-4 days).
IMPORTANT ~ Only the Express options have tracking numbers and are traceable once they are sent. Artworks sent by Standard Australian Post or International Air Mail have no ability to track the order, and articles lost in the mail cannot be refunded.

Taxes and Customs  [Back to Top]
All customs and taxes which may be incurred upon importing orders into a buyer’s country are the responsibility of the buyer to pay. If you are concerned about taxes or customs, please check with your local customs authorities before ordering.

Returns and Exchanges Policy  [Back to Top]
The greatest care is taken in packaging every order to protect each item within it. However, even the best packaging can be damaged with rough treatment through the postal system, or the occasional item may slip through our quality control. If you receive your order and it is damaged or not what you ordered, please contact us within 30 days of receipt of payment and we will do our best to sort it out for you. Please note, we do not refund for change of mind.

Privacy Policy  [Back to Top]
Personal information and data collected in any area of this site is NEVER shared, sold or otherwise distributed. SPAM is as much our enemy as it is yours and your information will never be used in such a way. In case you should ever receive any email associated in any way with Fairy Inspirations that you believe to be SPAM or incorrectly addressed, please contact us directly. Strict measures are also taken to protect any information stored on our computers. All newsletter and updates mailing lists are the choice of the subscriber to join and require secondary email confirmation, so your email address cannot be used without your approval. Subscribers to these mailing lists can unsubscribe at any time.

Online Product Representation  [Back to Top]
Throughout this website, we aim to provide the best possible representation of our products, both visually and in verbal descriptions. However, due to different screen calibrations, browser settings and certain discolorations in natural materials, product appearances and designs may differ slightly from the website images.

Q: Do you have a printed catalogue?  [Back to Top]
A: Due to the large range of designs and products, and the constant addition of new products, a printed and current catalogue is difficult to keep. However this website does contain our entire range of products for easy online ordering.

Q: Do you wholesale your products?  [Back to Top]
A: We do offer our products at wholesale rates for genuine retailers and resellers. Please see our Wholesale page for more details.

Q: Do you or will you sell other products by these artists?  [Back to Top]
A: We pride ourselves in carrying the highest quality products of a fairy and inspirational theme. While our talented artists have extensive product ranges of their own, we wish to carry only the select items that we feel compliment our main attraction: our Inspired Relaxation music. To see what other products each artist has to offer, please visit their own personal websites, found on our Artists page.